WhatsApp Business API
The most advanced way to communicate with customers today. Manage all your customer communication in one place with a range of technology solutions, including AI, automated workflows and integrations with the systems you use.
WhatsApp — a powerful, efficient communication tool
Over the past decade WhatsApp has become an inseparable part of personal communication and is seen as a central, everyday channel. Most people now use it to talk with family, friends and colleagues — and to communicate with service providers and businesses. WhatsApp is installed on around 1.5 billion devices worldwide, and the number of users keeps growing.
The future of business is on WhatsApp
WhatsApp Business lets organizations create a business profile through a dedicated WhatsApp app that can be installed on any mobile device. The interface is very similar to personal WhatsApp, but it offers extra features for businesses, such as a business profile, opening hours, automatic replies, a link to the company website and more.
Respond for WhatsApp Business — advanced solutions for your business
- Route inquiries from customers, suppliers and anyone else who contacts your organization.
- Automate processes, prioritize conversations and manage queues.
- Give managers oversight and control over agent work and SLAs.
- Real-time management dashboards.
- Exchange digital forms with digital signature between agents and customers.
- Share media and visual aids — tutorial videos, images and live video — to shorten handling time.
- And many more options.
All your employees on the same WhatsApp number!
With Respond and WhatsApp Business, every inquiry that reaches your organization's WhatsApp Business number can be routed directly to the right department, agent or employee. Customers simply send a regular WhatsApp message to your company number, and Respond routes it automatically through a short dialogue with the sender.
Ready to get started?
Talk to us and we'll show you how respond can upgrade the way you communicate with your customers.