Smart Integration with WhatsApp Business
And Enterprise Management Systems
Respond offers an integrated connection between your organization’s digital communication channels and CRM or ERP systems. This integration streamlines processes and helps your organization manage customer relationships, marketing, and sales in an automated, intelligent, and focused way. Among other capabilities, the platform enables you to track customer interactions, trigger automations for quick responses, and nurture leads — all without the need for manual intervention.
Maximize Sales with Respond
Integrate with Your ERP and CRM Systems
With Respond, all of your organization’s digital channels — including WhatsApp Business — can seamlessly integrate with your internal CRM and ERP systems.
The integration gives your organization full control over all interactions, enabling you to customize automated responses and carry out marketing and sales activities with high efficiency. For example, you can automatically perform the following actions:
- Lead Nurturing and Qualification: Send personalized marketing and promotional content to customers based on their interactions with your sales teams or your organization's website.
- Sales Activity Tracking: Automatically send WhatsApp updates with product details the moment a customer fills out a form on the company’s website.
- Order Status Tracking: Create real-time automated alerts that notify customers about their order status or shipping updates.
- Customer Feedback Collection: Automatically send customers a link to fill out a feedback form after completing an action or receiving a service.
Streamlining Internal Communication and Knowledge Sharing
Respond offers tools for managing internal knowledge sharing, helping improve the flow of information across departments. With the platform’s capabilities, internal communication can be streamlined and various organizational processes can be optimized.
Integration with Leading CRM and ERP Systems
Respond offers full integration with a wide range of CRM and ERP systems via API, including: Salesforce, SAP, Oracle, HubSpot, Zoho, MS Dynamics 365, and more. In addition, it can be integrated with SysAid — Israel’s leading Service Desk platform — which is also implemented and managed by Consist.
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